Contact the desk
How to reach us
The desk handles corrections and questions about what we publish, not account support. If a figure on the site is wrong, tell us and it goes to the front of the queue.
What the desk can help with
We can look at anything on the page itself: a figure that does not match the published terms, a sentence that overstates what a bonus pays, a heading that promises more than the game does. Corrections to numbers come first because a wrong figure is the one error that can cost a reader money. If you think a return figure or a wagering requirement is misstated, say which page and which line.
We cannot act on anyone's casino account. We do not hold accounts, process deposits or withdrawals, verify identity, or chase a missing payment. The site is editorial and the cashier sits with our partner, so anything to do with a balance, a bonus credit or a locked account has to go to the operator you signed up with. We have no access to those systems and no way to speed a case along.
Contacting us about a fix
The address is printed on this page separately from this text. Put the page name and the figure in question in the subject line, and quote the sentence as it appears. If you can point to the published terms that show the correct number, include that too; it saves a round of checking. We do not need your account details and would rather you did not send them.
We read everything that arrives, but we cannot reply to every message. A correction that checks out is applied to the page and noted in the page's own record, without identifying who sent it. If we cannot verify a claim against the published figures, we leave the page as it is rather than change a number on trust.
Privacy and what we keep
Messages to the desk are read for the purpose of fixing the page and nothing else. We do not build a mailing list from them, and we do not pass them to our partner. Anything you send is held only as long as it takes to check and apply the change, then discarded. Our privacy page sets out the rest, including the handling required under the Privacy Act 1988.
Please do not send documents, screenshots of your account, or anything showing a name, a balance or a payment method. We have no use for them and they only create a record that has to be looked after. A page name and a quoted line are enough for us to act.
Email: contact@rckyspinau.com. We answer editorial corrections first — if a figure on this site is wrong, say which page and we will check it against the source.
Questions
Can you help me with a withdrawal or a locked account?
No. The site does not hold or operate any casino account, so we cannot release a payment, check a balance or unlock anything. Those requests have to go to the operator you registered with, through the support channel in your account.
Will you change a figure just because I say it is wrong?
Not on trust. We check the claim against the published terms and only then correct the page. If the terms do not settle it, the page stays as it is until we can confirm the number.